Can not check out - shop is asking to update telephone

Discussion about online shopping at Cytron website

Can not check out - shop is asking to update telephone

Postby kukulin » Sat Mar 13, 2021 10:00 am

HI,
I can not check out in e-shop - system ask for update of telephone number, but number is correct and whatever I put is not accepted and I can not check out.
I sent email to support@cytron.io an got response ticket 270179 was opened - since then no info and problem persists.
Is there anyone who can fix this issue ? It is really annoying and push me to buy in other shops...

Thanks
Karel

update: phone number is marked green in account (was validated via SMS) but checkout is still not possible - asking to update phone number over an over.
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Re: Can not check out - shop is asking to update telephone

Postby ober » Sat Mar 13, 2021 6:48 pm

Hi, mind sharing which country are you from?
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Re: Can not check out - shop is asking to update telephone

Postby kukulin » Sat Mar 13, 2021 10:39 pm

Hi,
Thailand
and my e-shop account has same email address as here at forum.
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Re: Can not check out - shop is asking to update telephone

Postby ober » Sun Mar 14, 2021 5:47 am

I will help to forward to customer service and IT team.
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Re: Can not check out - shop is asking to update telephone

Postby kukulin » Sun Mar 14, 2021 6:06 am

Thank you very much
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Re: Can not check out - shop is asking to update telephone

Postby ober » Mon Mar 15, 2021 10:59 am

Hi, IT team checked and notice some problem with country code. They have fixed it, you should able to proceed, can you try again?
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Re: Can not check out - shop is asking to update telephone

Postby kukulin » Tue Mar 16, 2021 9:29 pm

Hi, yes it works now, Thank you very much for support.
I'll ask here next time instead of sending emails to support which is useless....

Really appreciate your help.

BR
Karel
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Re: Can not check out - shop is asking to update telephone

Postby ober » Wed Mar 17, 2021 4:36 am

Hi Karel,

Good to know it is resolved :)

Actually, we have a dedicated team for the support email, but I believe there are many emails coming in during last weekend due to Pi day and our staff are off during the weekend.

I was off too during the weekend, but just browsing through this forum, looking around :) Anyway, is good that we can help.

You can always send inquiries to our support@cytron.io :)
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