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Can not check out - shop is asking to update telephone

PostPosted: Sat Mar 13, 2021 10:00 am
by kukulin
HI,
I can not check out in e-shop - system ask for update of telephone number, but number is correct and whatever I put is not accepted and I can not check out.
I sent email to support@cytron.io an got response ticket 270179 was opened - since then no info and problem persists.
Is there anyone who can fix this issue ? It is really annoying and push me to buy in other shops...

Thanks
Karel

update: phone number is marked green in account (was validated via SMS) but checkout is still not possible - asking to update phone number over an over.

Re: Can not check out - shop is asking to update telephone

PostPosted: Sat Mar 13, 2021 6:48 pm
by ober
Hi, mind sharing which country are you from?

Re: Can not check out - shop is asking to update telephone

PostPosted: Sat Mar 13, 2021 10:39 pm
by kukulin
Hi,
Thailand
and my e-shop account has same email address as here at forum.

Re: Can not check out - shop is asking to update telephone

PostPosted: Sun Mar 14, 2021 5:47 am
by ober
I will help to forward to customer service and IT team.

Re: Can not check out - shop is asking to update telephone

PostPosted: Sun Mar 14, 2021 6:06 am
by kukulin
Thank you very much

Re: Can not check out - shop is asking to update telephone

PostPosted: Mon Mar 15, 2021 10:59 am
by ober
Hi, IT team checked and notice some problem with country code. They have fixed it, you should able to proceed, can you try again?

Re: Can not check out - shop is asking to update telephone

PostPosted: Tue Mar 16, 2021 9:29 pm
by kukulin
Hi, yes it works now, Thank you very much for support.
I'll ask here next time instead of sending emails to support which is useless....

Really appreciate your help.

BR
Karel

Re: Can not check out - shop is asking to update telephone

PostPosted: Wed Mar 17, 2021 4:36 am
by ober
Hi Karel,

Good to know it is resolved :)

Actually, we have a dedicated team for the support email, but I believe there are many emails coming in during last weekend due to Pi day and our staff are off during the weekend.

I was off too during the weekend, but just browsing through this forum, looking around :) Anyway, is good that we can help.

You can always send inquiries to our support@cytron.io :)