FAQ for Online Shopping

Discussion about online shopping at Cytron website

FAQ for Online Shopping

Postby ober » Fri Apr 17, 2009 7:33 pm

Operation hours
Our company operation hours are as below:
Monday - Saturday 9.00am - 6.00pm
Off for public holiday and Sunday

How to buy
1. Shop our product list and click the Add To Cart button to add the item you want into your e-shopping cart.
2. You will be directed to shopping cart's page, you can increase the quantity you want at this page.
3. You can continue shopping by clicking the continue shopping button.
4. When you are done, you may click on the proceed to check out button.
5. At this stage, you will be asked to log in or sign up as member in order to proceed. You also can proceed without sign up as member. However, you are advised to sign up as our member to enjoy our rewards.
6. You will be asked to fill in the shipping information if you are not our member.
7. Next, you will see a computer generated invoice. Check the item, quantity and price printed at that invoice. Your order can still be modified if there is any mistake.
8. You will be asked to choose the payment option you want at the next page.
9. Then, you will be redirect to our payment gateway provider's site.
10. The process of connecting to the respective bank's page may take several minutes. Do not press back or refresh at this moment.
11. Fill in the necessary info required to complete the order process. Our system will keep inform you on your order status by sending a mail to your mail box.

Order Status Information
1. New Order - This indicates that you've place an order at our website.
2. Partial - Your ordering process is stopped at our payment gateway provider's site. You should proceed by filling in your credit card or bank information to make the payment.
3. Payment error - You have made your payment but it is not captured successfully by our system. This is either due to the internet problem during the transaction or you have filled in the credit card or bank information incorrectly. Your order is not successful, you may contact us for details.
4. Paid - You payment is captured and the transaction is complete. We will process your order and arrange for shipment.
5. Delivered - Your order is packed and shipped. We will send out a shipping confirmation mail with your tracking information to your mail box.

Shipping Information
For this moment, we only accept order from Malaysia and Singapore.

We are practicing flat rate policy. We will charge a flat shipping rate per order regardless of the weight of your goods. The shipping rates are as below:
- West Malaysia RM10
- East Malaysia (Sabah & Sarawak) RM20
- Singapore RM20

We will use either Skynet or GD Express to deliver our goods. The delivery for W. Malaysia and Singapore are 1-2 working days, while E. Malaysia takes 2-3 days. (A confirmation email with courier tracking number will send out to you once the items are shipped)

Our courier service providers will deliver the goods to you during office hour, thus please be sure that the shipping address and contact number (mobile phone) is accessible in office hour as signature is required upon receiving.

Payments
For online order, we accept the payment method as below:
- Maybank2U
- Credit Card (Visa or Master)
- MEPS & FPX(CIMB, Hong Leong, Islam Bank, Public Bank)
- Debit Payment Virtual Wallet
- AmOnline (Ambank)

Warranty Information
We offer different period of warranty for different kinds of products. Please refer to the user manual of each product for the warranty period and details.

The shipping fee during warranty for both ways at buyer's cost.

We cannot make any warranties or accept any responsibility for any misuse by user.
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